Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
If you choose Economy Shipping option, you order will arrive within 10-20 business days, while Priority Shipping takes 4 – 10 business days, in the continental US. The rest of the World might takes 10 – 30 business days.
Click the “Create Account” link at the top of any page to get started, or during checkout. It’s quick and easy!
For your security, we do not store complete credit card numbers in our system.
Yes, sales tax is being charged.
We currently ship worldwide, except the countries in conflict.
If you order multiple items, they’ll ship together in one package whenever possible. However as we have multiple warehouses, it might come separate.
If you need to swap an item
Returns and Exchanges
We offer hassle-free returns within 30 days of delivery for a full refund or exchange. Check our Refund & Return Policy.
Oh no! Check our Refund & Return Policy, fill up the form, and we’ll make it right ASAP.
You will receive all necessary instructions after reaching out to us.
You can reach our friendly support team by emailing hello@mousepady.com
No problem! Contact us ASAP with your order number and correct address, and we’ll reroute your package.
At Mousepady.com, your satisfaction is our top priority. Each of our products is uniquely crafted upon your order, ensuring you receive a one-of-a-kind item every time. Because of this custom production process, we are unable to offer returns or exchanges if you select the wrong size, or simply change your mind.
However, if you receive a damaged item or there is a manufacturing error, we’ve got you covered! Please contact our customer support within 30 days of receiving your product, and we’ll gladly offer a free replacement or a refund. Check our Refund & Return Policy, fill up the form, and we’ll make it right ASAP.