Refund and Returns Policy
At Mousepady.com, your satisfaction is our top priority. Each of our products is uniquely crafted upon your order, ensuring you receive a one-of-a-kind item every time. Because of this custom production process, we are unable to offer returns or exchanges if you select the wrong size, color, or simply change your mind.
However, if you receive a damaged item or there is a manufacturing error, we’ve got you covered! Please contact our customer support within 30 days of receiving your product, and we’ll gladly offer a free replacement or a refund. To help us resolve the issue promptly, kindly provide a clear photo showing the problem by reaching out through our Contact Form.
Important Notes:
- Refunds: All refunds are credited to the payment account you used when purchased. Please note, if your billing currency is not in United States Dollars (USD), the refund might go through currency conversion and take between 7 – 15 business days to reflect on your account.
- Multiple Item Issues: If multiple products with the same design are affected, please include an additional photo or video showing all affected items together in one frame for verification purposes.
- Order Errors: We cannot be held responsible for incorrect size or design selections made by the customer. Unfortunately, we cannot offer reprints or refunds in these cases.
- Unsuccessful Deliveries: In the event of an unsuccessful delivery, you have the option to request a reprint at an additional charge or receive a partial refund.
- Print Variations and Fixing: Due to our way of publishing products, some product images might have design not placed properly and this is what we take care of before printing, making sure it’s aligned as it should be. Please allow a tolerance of up to 0.5 inches for print placement. Minor variations within this range are not considered defects.
We appreciate your understanding and are always here to assist you. If you have any questions or need further assistance, please don’t hesitate to contact our support team. Thank you for choosing Mousepady.com!